Terms Of Service
Welcome to Notify me
These Terms of Service ('Terms') govern access to and use of the Services made available by Notify me. By using our Services, you agree to be bound by these Terms. If you use our Services on behalf of an entity or organization, you are binding that organization to these Terms, and you represent that you have the authority to do so.
Privacy Policy Your privacy is important to us. Please refer to our privacy policy for details on how we collect, use, and protect your personal information.
For Refunds and Cancellations. Please refer to our refunds and cancellation policy.
1. Notify me’s Services
1.1 The granted access By adding our intercom app to your workspace, you shall grant the app the required access to your data (scopes), which are needed for the functionalty of the the service and grant the right to Notify Me to access data including but not limited to --your workspace, conversations, and team--. Your data will be treated with care and used only by our app or its third parties server when needed to provide you with the service.
1.2 Registration. Notify me provides Slack Integrations for customer service teams. Upon registration, a user represents their Intercom Workspace, in this case, the organization is the Customer. All Customers, Administrators, and Users must comply with these Terms.
1.3 Restrictions. Customer will not and will ensure Users do not: (a) reproduce, modify, adapt, or create derivative works of the Services; (b) rent, lease, distribute, sell, transfer, or sublicense the Services to a third party except as permitted in these Terms; (c) interfere with, disrupt, or circumvent any security measures or mechanisms designed to protect the Services; (d) reverse engineer, disassemble, decompile, or seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs of Services; (e) remove or obscure any proprietary or other notices contained in the Services; (f) harass, threaten, or cause distress, unwanted attention, or discomfort to a person or entity; (g) impersonate or falsely state or misrepresent an affiliation with anyone; (h) use the Services to transmit any viruses, worms, trojan horses, or other harmful or malicious code or programs; (i) use the Services to build competitive products; or (j) misuse the Services in any way, including in violation of these Terms or applicable law. Any use of data mining, robots, or similar data gathering and extraction tools or framing all or any portion of the Services without Notify me’s permission is strictly prohibited. Customer will prevent, terminate, and notify Notify me of any unauthorized or illegal use of or access to its or any User account or the Services.
1.4 Third-party apps. As an Intercom app, you shall install the app through the intercom app store (please bear in mind that we are NOT an app built by intercom but rather made available on their app store). We use third party servies to be able to provide you with the service, including but not limited to, Google workspace services, Google sheets, Slack.
2. Customer Responsibilities
2.1 Users. Customer is responsible for Users’ use of the Services and their compliance with these Terms. Customer will ensure that all Users are over the age of 13 or the applicable age of digital consent, whichever is older. Customer represents that it has obtained all consents necessary for Customer and its Users’ use of the Services, including Customer’s ability to send the Intercom conversations ratings to Slack, and display it there by their teams.
2.2 Customer Data. Customer is responsible for ensuring all Customer Data and any other content or information provided to Notify me, or transmitted to the Services complies with these Terms. If any Customer Data violates these terms, Notify me may ask Customer to remove or edit the Customer Data so it is no longer in violation, or Notify me may, but is not obligated to, remove the Customer Data or take action as needed to resolve the issue.
3. Data Protection
3.1 Processing of Customer Data. Notify me ****will only process and use Customer Data: (a) to provide, protect, and update the Services, (b) to enforce these Terms and exercise its rights hereunder, (c) as required by law, and (d) as otherwise instructed by Customer. Notify me may collect and use Customer Data on an aggregated and/or anonymized basis for Notify me’s internal business purposes; provided that Notify me will not not use or share this data in a way that identifies any individual or Customer as the source of the data.
3.2 Security. Notify me will do their best to maintain a security program that consists of organizational safeguards designed to protect Customer Data, including Security Measures. Notwithstanding the foregoing, Customer is responsible for maintaining the security and confidentiality of their data and User’s data, including account credentials such as usernames and passwords.
3.3 Subcontractors. Notify me may hire subcontractors to assist in providing the Services, provided that: (a) subcontractors who receive Customer Data will be subject to confidentiality obligations no less protective than those in these Terms; (b) Notify me will remain responsible for its obligations under these Terms and for subcontractors’ use of Customer Data; and (c) Notify me’s Data Processing Addendum will govern any subprocessing of personal data.
4.A Payment
4.1 Fees. Customer agrees to pay the Fees in accordance with the payment terms set forth on the Order. Customer is responsible for paying applicable Taxes.
4.2 Renewals. Unless otherwise stated on an Order, each Subscription Term will automatically renew, unless Customer cancels their subscription at least 1 day prior to renewal. Customer authorizes Notify me to charge Customer’s credit card on file or invoice Customer for each renewal until Customer cancels their subscription.
4.3 Downgrades. If Customer fails to pay Fees when they are due, Notify me may stop their services upon reasonable notice. If service is stopped, Customer will lose access to certain features or functionality, but these Terms will continue to apply.
4.4 Price Changes. If Notify me increases its pricing, Notify me will provide at least 30 days’ prior notice, and the new pricing will go into effect on renewal. If Customer does not terminate its subscription before renewal, Customer authorizes Notify me to collect payment for the increased pricing.
4.B Refunds and cancellations
Free Trial Period:
Notify Me offers a 7-day free trial period to allow you to fully explore and evaluate our services before committing to a paid subscription. During this trial period, you will have access to all features available in the selected subscription plan at no cost.Cancellation during Free Trial:
If you decide to cancel your subscription during the 7-day free trial period, you will not be charged any fees. Your account will be deactivated at the end of the trial period, and no further action is required on your part.Subscription Charges and Billing:
Upon the conclusion of the free trial, your chosen subscription plan will begin, and you will be billed according to the plan's pricing. The billing cycle will commence on the last day of the free trial. Subsequent billing cycles will follow the chosen plan's billing frequency (e.g., monthly, annually).Cancellation after Free Trial:
In case of technical issues or any other inconvenience of providing a service that lead to non-function of app you can send a request of refund within 14 days after any error acquired. The cancellation will take effect at the end of the current billing cycle. No refunds will be provided for the current billing cycle, but you will not be charged for subsequent billing cycles Every case of refund be discussed via email.Refunds:
We extend a 30-day refund policy applicable to the first billing cycle following the free trial. If, within the first 30 days of your subscription, you find our services unsatisfactory, you may request a full refund. To initiate a refund request, please reach out to our support team at supportloveapp@proton.me with your account details and the reason for your refund request.No Partial Refunds:
We do NOT offer partial refunds for any unused portion of your subscription plan if you decide to cancel after the initial 30-day refund period or during any active billing cycle.Fair Usage:
In exceptional circumstances, Notify Me reserves the right to deny a refund or terminate a subscription if there is evidence of service abuse, violation of our terms of service, or fraudulent activity.Policy Updates:
This refund and cancellation policy may be revised or updated periodically. If you have any questions or require further clarification regarding our refund and cancellation policy, please do not hesitate to contact our support team. We are dedicated to providing excellent customer service and assisting you in any way we can.5. Intellectual Property Rights
5.1 Ownership. Except as expressly stated, these Terms do not grant any rights, implied or otherwise, to any intellectual property. Customer owns and will continue to own all intellectual property rights in Customer Data, and Notify me owns and will continue to own all intellectual property rights in the Services.
5.2 License. Customer grants Notify me a worldwide non-exclusive license to access, use, process, copy, modify, distribute, perform, export, and display Customer Data solely to provide the Services or as otherwise described in these Terms. Customer represents and warrants that it has secured all necessary licenses to provide the foregoing license.
5.3 Feedback. If Customer or Users provide Feedback to Notify me, Notify me may use it without restriction or obligation.
6. Term & Termination
6.1 Term. These Terms will continue in effect until terminated as described below.
6.2 Termination for Convenience. Customer may terminate these Terms at any time by requesting stopping the service by reaching to supportloveapp@proton.me. We also hold the right to terminate any account from our service at any time with no previous notice.
6.3 Uninstalling our app from the customer's workspace. We hold the right to deactive or uninstall our app from the customer's workspace at any time as per our termination flow and without notice, in case the user has not used their account for 30 days or more after the registration, or in case a subscription payment has not been made after the end of the free trial.
6.4 Effect of Termination. Upon termination, Notify me may delete or anonymize all Customer Data within a commercially reasonable period of time. Notify me will only provide a prorated refund of prepaid fees for the remainder of the Subscription Term if Customer terminates these Terms for Notify me.
6.5 Suspension. Notify me may suspend Customer’s access to the Services: (a) to the extent required by law, (b) to prevent injury, death, or a credible risk of harm to Notify me, the Services, or its users, or (c) for repeated violations of our terms and policies, or (d) for failure of making a subscription payment after the end of the free trial. If practicable, Notify me will use reasonable efforts to contact Customer and give Customer the opportunity to resolve the issue prior to suspension.
6.6 Survival. Terms that are intended by their nature to survive termination will survive, including confidentiality obligations, limitations of liability, and disclaimers.
7. Warranty and Disclaimer
7.1 Disclaimer. EXCEPT AS STATED IN THIS SECTION, THE SERVICES, DOCUMENTATION AND SOFTWARE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTY. NOTIFY ME MAKES NO GUARANTEES AS TO UPTIME OR AVAILABILITY OF THE SERVICE. TO THE EXTENT PERMITTED BY LAW, NOTIFY ME EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NOTIFY ME IS NOT RESPONSIBLE FOR THE CONTENT, INFORMATION, OR MATERIALS POSTED BY THIRD PARTIES TO THE SERVICES OR ANY DAMAGE RESULTING FROM LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, INCLUDING INTERNET CONGESTION, VIRUS ATTACKS, AND DENIAL OF SERVICE ATTACKS.
8. Limitation of Liability
8.1 Indirect Damages. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR BREACH OF SECTIONS 1.4 OR 2.4, NEITHER PARTY WILL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, FOR ANY LOSS OF USE, LOST PROFITS, INTERRUPTION, OR LOSS OF BUSINESS OR DATA OR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.2 Total Liability. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR BREACH OF SECTIONS 1.4 OR 2.4, EACH PARTY'S ENTIRE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WILL NOT EXCEED IN AGGREGATE OF THE GREATER OF FIFTY DOLLARS OR THE AMOUNT PAID BY CUSTOMER TO NOTIFY ME IN THE 12 MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING DISCLAIMER WILL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS ABOVE.
THIS SECTION WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
Questions about these Terms?
Please send us an email at supportloveapp@proton.me